• Shipping process from USA

• We offer shipping service by air and sea to Venezuela, Panama and Costa Rica.
  We pick up your shipment anywhere in the United States and send it to our warehouses in Miami where the cargo is registered and quoted. Our rates include the full service of picking up your boxes anywhere in the USA and placing them at your final destination. The air shipments leave on Tuesday and Friday, and have an estimated delivery time in Caracas of 1 week. The maritime shipments leave every Friday, and have an estimated time of arrival in Caracas of 1 month. All deliveries are made to the address provided by the client. There are NO restrictions regarding the type of item that can be sent to Venezuela, it is possible to send any type of product. If you wish to obtain a quote, please send an email with the dimensions in inches, weight in pounds, description and value of your merchandise. In order to proceed with the quotation and delivery of your merchandise, it is necessary that you send us a copy of your invoice or purchase receipt.
  In this material you will find information regarding:
  • What should you do to ship from the USA through Next Day Cargo?
  • How to get your order to our warehouses in Miami?
  • Delivery time of your shipments from USA
  • Data required to register as a customer (Free registration)
  • Payment methods for your shipments from the USA

• How to get your orders to our warehouse?

• Before receiving your order in our warehouse, we recommend registering in our system the person who will receive the merchandise in Venezuela, the data necessary to successfully complete the registration, are specified in this form. (Customer Registration). When you make your purchase and want to send it through Next Day Cargo, you must place your shipment in the name of the person receiving in Venezuela (Not to the attention of the staff working in Next Day Cargo Miami or Caracas) The delivery address given to the supplier (eg: Amazon, BrandsMart USA, etc) or the shipping company within the USA (eg UPS, FEDEX, etc) must be the Next Day Cargo (as if the recipient was in our warehouse to receive your order).
  

  See the following example of how to get your order to our warehouses:

  Example (Last recipient)

  To / To: Pedro Jesús Pérez López (Substitute this for the real recipient)

  8805 NW 35th Lane

  Miami, FL 33172

  Please be very aware of your order before it arrives at our warehouse, that can be done by verifying your tracking number from the Internet, either by FEDEX, United States Postal Office (USPS), UPS, or any other provider.

  When you consult the location of your package on the website of any company (either one listed above or another), and the published status of your package appears as Delivered, you will contact us to agree on all the details of your package. Shipping. At the same time, when you register and receive your package in our warehouses, you will receive an automatic email notifying you of the arrival of your merchandise at our warehouses. If you prefer, you can wait for this email to contact us and thus finish the shipping process.

  We need your parcel to be in our warehouse and have the purchase receipt, to quote the total to be canceled and proceed with the shipment of your merchandise.

  Once your cargo is received in our warehouses, our system will automatically send you a notification email. Once you receive this email please contact us to quote and finalize the shipping method.

• How to coordinate the delivery of your purchase?

• Once you receive your quote and have chosen the shipping method, the next step is to proceed with the payment. Shipments must be pre-paid. You can cancel in dollars or bolivars. For more details, please see the section “Forms of Payment”. For your safety and to maintain the integrity of your cargo, if you receive several packages on different dates, or are from different providers, they will be entered into the system with individual guide numbers, these will be entered and sent in the same way separately, at least that you request that your merchandise be repackaged and unified. This allows us to track each package from the moment it arrives at our warehouses until it reaches its destination. You can give us instructions to store all your shipments so that they leave together. Once the payment is received, we proceed to make the shipment. You can track the status of your shipment through our website. In the case of removals, the cost of shipping and storage must be canceled during the first 10 days after receiving the move in our stores in Miami. Please request more information in our offices in Miami.
  

  Shipments by ocean and air

  Next Day Cargo makes shipments either by ocean or air. You have the opportunity to make the shipment by any of the two routes, as long as your merchandise is in our warehouses one day before the ship or plane departs.

  Air door-to-door: They leave our warehouses in Miami, FL on Tuesdays and Fridays
  Ocean door-to-door: They leave our warehouses in Miami, FL on Fridays

• We offer insurance for goods shipped from Miami to Venezuela, Panama or Costa Rica. Please contact us for more information.
  

  Delivery time

  The delivery time may vary depending on the situation in the customs. Please contact us to obtain the current delivery time information.

  Air door-to-door: 1 week
  Maritime door-to-door: 1 month

• Forms of delivery

We make deliveries in the Metropolitan Area (Caracas), Panama City, Panama, and San Jose, Costa Rica. If your order goes to the interior of the country you will be contacted by our operators, to coordinate the delivery of your package through a local shipping company (Ex: Domesa, MRW, Aerocav, Zoom) or to be received by a specific person with address in Caracas, Panama City or San Jose, Costa Rica. The cost of shipping to the interior of the country is additional and must be paid to the shipping company that carries the merchandise. Sometimes we are able to arrange for client pick ups, please contact us for more information.

Office Hours
Monday to Friday

Next Day Cargo MIAMI

305-477-3451
9:00 AM a 5:00 PM

Next Day Cargo CARACAS

0212-210-5084

0212-335-3698

9:00 AM a 12:00 y 2:00 a 5:00 PM

Next Day Cargo PANAMÁ

507-833-8330

9:00 AM a 5:00 PM

Next Day Cargo COSTA RICA

 305-477-3451 (Miami)

9:00 AM a 5:00 PM

• Data needed to register as a customer

• (Last recipient, Venezuela) Please complete the information under “Customer Registration” or send the following information by email. If you already did, thank you very much.
  COMPLETE NAME: (As you will specify when you make the purchase and when the package is sent to our warehouses, in order to identify it easily, we would appreciate your full name and your two surnames)
  COMPANY’S NAME:
  IDENTITY CARD:
  RIF NUMBER:
  FULL ADDRESS:
  PHONES:
  HOME:
  OFFICE:
  FAX:
  CELL PHONES:
  EMAIL ADDRESS:
  Note: The more data you provide us, the easier it will be to contact you and identify you in the system.

• Forms of payment

• We accept CADIVI shopping and internet quota, we also accept payments by credit card, debit, deposits or bank transfers. Shipments are pre-paid. The change to BsF varies daily. If you do not make your payment the day you receive your quote, please contact us again to obtain your shipping fee at the change of the day before proceeding.
  

  1. Form of  payment # 1:

  Credit card payment online: If you wish to cancel online please select the “Online Payments” section and follow the instructions. Be sure to place the guide number you want to cancel and if you have several, separate them with a comma (,) fill in all the information requested on the screens of the online payment process.
  Note: In the amount to pay box you can ONLY enter numbers and one (1) single point to separate the decimals. Please do not enter comma (,) or the $ symbol.

  1st Screen
  Billing Information: 

  Billing Information is exactly the address and phone numbers that you have registered with the bank that issued the credit card with which you wish to cancel. If you do not remember them, you can see them in the account statements of the same.

  NOTE: You will receive a payment receipt in the email that you enter in this screen.

  2nd Screen:

  Shipping Information: 

  Shipping information is the information where this order will be delivered. Normally we already have it registered in our system. If you wish to make a change to the delivery address, please send us an email separately, since the delivery address is processed by the payment system external to Next Day Cargo and is not used to confirm the final recipient.

  3rd Screen:

  Credit card information:This is where you will place the card number, expiration date, type and security code.

  4th Screen:
  Result or status of the transaction, there are two types of results:
  

  1. 1. APPROVED: means that your payment was successfully processed
     2. DECLINED: It means that your payment was not processed. You may have entered the information incorrectly on the first or third screen, or it may be that the bank does not allow us to process the charge. It is recommended to verify on the first screen if you are entering the address and telephone number where the credit card statements arrive, review the numbers entered in the third screen or call the bank and ask why they reject the transaction.

  Frequent errors in the online payment process:

  1. Place the $ symbol or comma symbol (,) in the amount to be paid box. You can only use a single point and it is to separate the decimals.
  2. Do not enter the complete information in the boxes indicated, because they are not identified with the asterisk symbol. (All fields are obligatory, except for fax, which is optional data.)
  3. Do not enter the postal code.
  4. Do not enter the state outside the USA.
  5. Enter very long addresses.
  6. Please try not to exceed the blank space when entering the address, simplify it and distribute it between the 2 boxes for it, and if you still need space, also use the city box.2. Forma # 2:

  Payment by credit card filling authorization of charges to card
  We can also process your payment as long as you authorize us through the fully completed, signed CREDIT CARD AUTHORIZATION form, returned by previously scanned email. Please attach a copy of a personal identification (it can be an identity card or driver license (USA)) and a copy of the credit card. You can request this form by sending us an email.

  3. Form # 3:

  PAYMENT IN BOLÍVARES

  And finally you have the option to cancel in Venezuela in bolivars. To cancel in bolivars you must contact our office in Miami who will inform you of the procedure to follow.

  The change to BsF varies daily. If you do not make your payment the day you receive your quote, please contact us again to obtain the change of the day before proceeding.

• How to calculate the volume and weight of your merchandise?

Ocean shipping : The cost of ocean shipments is calculated based on the volume of the boxes. To calculate the volume of your box multiply in inches the height, the width, the length and divide it between 1728: Cubic feet: (height x width x length) / 1728 = ft3

Air shipments: The cost of the air shipments is calculated based on the weight of the boxes, the weight in pounds is compared with the volumetric weight and the one that is greater is used. To calculate the volumetric weight of your box multiply in inches the height, the width, the length and divide by 139

Volumetric weight: (height x width x length) / 139 = Vlb

“THANK YOU FOR USING OUR SERVICES”